News / Alerts

Do Not Call 800 or 888 numbers or let anyone take control of your computer even if they call you and say something is wrong its a scam. If you have questions or this happened to you give me a call ill explain and try to help . If you did this and gave out your credit card call your card vender and cancel your card as soon as possible.

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BUFFALO, N.Y. (WIVB) – Time Warner Cable says it is working to resolve an issue that has left customers nationwide without email service.

This week several people have contacted News 4, saying their Road Runner email has been down for several days. News 4 reached out to Time Warner for more information. In an email reply, the company apologized to subscribers and called this an “intermittent issue.”

“Customers in multiple markets are affected but the issue is intermittent and the vast majority of our internet customers weren’t affected at all,” said Public Relations Director Scott Pryzwansky. “The issue affects less than 10 percent of email users.”

The issue is not limited to the Buffalo market. Time Warner has 15 million users across 29 states.

Pryzwansky says the outage only affects customers’ Road Runner email accounts and has no affect on Business Class internet customers or any other email service.

“Our engineers are working to resolve the issue as soon as possible and we are sorry for any inconvenience,” Pryzwansky said.


Lots of security issues with computers, XP is end of life, and 7 or higher has problems with Internet Explorer’s security. Make sure do your windows updates and also go to and update flash player and and up your java. If you need help feel free to call.

Time’s up. On April 8, 2014, Microsoft is ending security updates and patches for Windows XP and Office 2003. Just having a Windows XP computer on your network will be an automatic HIPAA violation— which makes you non-compliant .

What to update and what not to update I usually tell people widnows updates will install themselves if java or adobe pops up those are safe to install. Any other popups you see that are not any of the above you can call me if you don’t know what they are or need advice.

Internet Explorer seems to always have a problem , Run your windows updated and it should install any security updates, click start programs and windows updates click express and install all important updates.

Windows XP support comes to a end April 8th , this does not mean it will stop working it means Microsoft will not put out any updates anymore for XP. Eventually 3rd party software providers like Adobe and Java will do the same so eventually your computer will not work or display webpages properly.  Same thing with your virus program. Most older computers with XP are to old to be upgraded we can still build windows 7 computers and towers , if you want windows 8 we can also do that and show you how to use it also.

The Heartbleed vulnerability allows an attacker to read the memory of systems using certain versions of OpenSSL. This does not infect your computer it takes advantage of a vulnerability on some secure websites, The only thing you can do is change your passwords , something you should do occasionally anyway.